My Aged Care Concierge
End-to-end assistance with registration, assessment booking, status tracking and post-approval scheduling. One bilingual case manager walks you through every step.
Learn moreRegistered Aged Care · NDIS Provider · Serving Victoria
Helping you live independently at home.
Professional Support at Home & NDIS services across Greater Melbourne and regional Victoria, designed for multicultural families.
2,400+Families supported
180+Bilingual care staff
35+VIC suburbs covered
4.96Average rating
Aged Care CommissionNDIS RegisteredBilingual WorkforcePolice CheckedISO 9001 CertifiedFully Insured
Section 01 · What we deliver
Services we deliver
A full spectrum of in-home support, delivered by trained, vetted, bilingual professionals.
Personal Care
Showering, grooming, dressing and continence support.
Learn moreDomestic Assistance
Cleaning, laundry, ironing and tidying.
Learn moreNursing Care
Wound care, medication and clinical observations.
Learn moreMeal Preparation
Nutritious meals tailored to culture and preference.
Learn moreSocial Support
Companionship visits and group activities.
Learn moreTransport Assistance
Safe transport to appointments and errands.
Learn moreCommunity Participation
Connecting clients to local cultural events.
Learn more
Section 02 · Signature service
A home-cooked meal, delivered twice a week.
Three rotating meal sets crafted for multicultural families, delivered twice a week across Greater Melbourne — low salt, low oil, fresh, and still warm at the door.
Dietitian-balanced
Reviewed for low salt, low oil and low sugar.
Cooked fresh daily
Sealed and kept warm in insulated boxes.
Greater Melbourne delivery
Twice-weekly scheduled delivery across Greater Melbourne.
Weekly menus
Order by Sunday 6 PM for the week ahead.
Section 03 · About the program
What is Support at Home?
Support at Home is the new Australian Government aged care program replacing the Home Care Package (HCP). It provides funded support so older Australians can stay independent in their own homes for longer.
01
Live independently at home
02
Maintain daily routines
03
Receive clinical & personal care
04
Reduce need for residential care
Section 04 · Application journey
From application to service start — typically 7–10 months
Six transparent steps from registering with My Aged Care to your service roster going live — Top1Care walks the whole journey with you.
- 01
Apply
Day 1
Top1Care assists you to register with My Aged Care and submit the assessment request.
- 02
Information check
~ 2 weeks
My Aged Care calls to verify your details and refers you to an assessment provider.
- 03
Home assessment
4–6 weeks
The assessment provider books a time and conducts the in-home assessment.
- 04
Result
Within 2 weeks
Result becomes available online and a letter is mailed to your home.
- 05
Wait for funding
7–10 months
My Aged Care releases funding through the National Priority System.
- 06
Service start
Once activation code arrives
Once your activation code arrives and the service agreement is signed, Top 1 Care designs a personalised Care Plan around your needs, then our professional team begins service rostering.
Section 05 · Three categories
Three categories of Support at Home
A clear framework that covers clinical, independence and everyday needs.
15services
Clinical Care
Skilled nursing, therapy and restorative care to manage health and recovery.
- Registered nurse clinical care
- Enrolled nurse clinical care
- Nursing assistant clinical care
- Nursing care consumables
- Allied health assistance
- Podiatry
- Social work
- Speech pathology
23services
Independence Support
Personal care, respite and social support to keep daily life safe and connected.
- Group social support
- Individual social support
- Accompanied activities
- Cultural support
- Digital education and support
- Assistance to maintain personal affairs
- Expenses to maintain personal affairs
- Direct transport
8services
Everyday Living
Home help with cleaning, meals, gardening and shopping, so the household runs smoothly.
- General house cleaning
- Laundry services
- Shopping assistance
- Gardening
- Assistance with home maintenance and repairs
- Expenses for home maintenance and repairs
- Meal delivery
- Meal preparation
Section 06 · Funding levels
Support at Home funding levels
From minimal support to the highest level of care — find the level that fits your needs.
1
Minimal Support
L1Light, occasional help to stay safe and confident at home, with check-ins and basic domestic support.
$10,732
per year
2
Light Personal Care
L2Regular help with showering, dressing and meals a few times a week.
$16,035
per year
3
Moderate Support
L3A balanced mix of personal care, transport and domestic support several times each week.
$21,966
per year
4
High-frequency Support
L4Daily personal care plus weekly nursing or therapy visits.
$29,696
per year
5
Daily Support & Health Coordination
L5Comprehensive daily care with active health coordination across GPs, allied health and family.
$39,697
per year
6
Comprehensive Care
L6Multiple daily visits with nursing oversight and respite for family carers.
$48,113
per year
7
Intensive Daily Care
L7Intensive daily clinical and personal care, often for advanced conditions.
$58,147
per year
8
Highest Level of Care
L8The most intensive in-home support available — comparable to residential aged care, delivered at home.
$78,106
per year
Section 07 · AT-HM scheme
Assistive Technology & Home Modifications
Assistive technology and home modifications are products, equipment, and changes to your house that help you to live at home or within your community. This support is available through the Assistive Technology and Home Modifications (AT-HM) scheme, which is part of the Support at Home program.
Dedicated AT-HM funding · A component of the Support at Home program
Assistive Technology (AT)
Products and equipment that make daily tasks easier, safer and let you keep doing activities independently.
- Mobility aids — wheelchairs, walking frames, walking sticks
- Toileting supports — bedpans, commodes, raised toilet seats
- Bathing devices — shower chairs, bath boards, transfer benches
- Communication aids — alternative & augmentative communication products
- Eating & food prep — adaptive cutting boards, modified cutlery
Home Modifications (HM)
Changes to your home that make it safer and more accessible, so you can live safely at home for longer.
- Lever tap sets or lever door handles
- Grab rails in showers and bathrooms
- Internal and external handrails
- Ramps and stair lifts
- Non-slip materials and mats for floors and stairs
Funding tiers
Three funding tiers, 12-month access
Funding sits in three tiers. The OT report determines the tier you can access.
Low
Up to $500
Access · 12 months
Medium
Up to $2,000
Access · 12 months
High
Up to $15,000*
Access · 12 months
* Higher amounts for assistive technology can be approved with evidence. Complex home modifications may extend up to 24 months; some progressive conditions up to 48 months.
Section 08 · NDIS
What is NDIS?
The National Disability Insurance Scheme funds reasonable and necessary supports for people living with a permanent and significant disability.
Support coordination & plan management
Personal care, transport & community access
Therapy, allied health & skill building
Section 09 · Why Top1Care
Why families choose Top1Care
Government-compliant, bilingual, and built around the rhythms of every household.
01
Bilingual care, end-to-end
From the first phone call to the bedside, your family always speaks the same language as your carer.
02
Government-compliant & insured
Registered Australian aged care and NDIS provider with full clinical governance.
03
Same care team, every visit
We assign a small, consistent team so trust and routines build naturally.
04
Culturally respectful
From meals to festivals, we honour the rhythms that make home feel like home.
05
Quarterly Care Plan review
Every Care Plan is formally reviewed each quarter so services flex with your changing health, family and lifestyle needs.
06
Trained, audited care team
Care Partners complete ongoing training and regular performance reviews — we take accountability for every shift's quality.
Section 10 · Testimonials
What families are saying
“The Top1Care team feels like extended family. Mum's bilingual carer arrives with the same warmth every Tuesday and Friday — we finally sleep peacefully again.”
Mrs Lin · Daughter of client
Box Hill, VIC
“After my hip surgery the home modifications and nursing visits arranged by Top1Care had me back walking the dog within weeks. Truly compassionate, truly professional.”
John & Margaret W. · Clients
Glen Waverley, VIC
“My support coordinator helps me actually use my NDIS plan instead of just reading it. The whole team listens before they suggest anything.”
Daniel T. · NDIS participant
Glen Waverley, VIC
Section 11 · Contact
Speak with our care team today
Tell us a little about the person we will be supporting. A bilingual coordinator will reach out within one business day.