A · Clinical
Clinical Care
Skilled nursing, therapy and restorative care to manage health and recovery.
- Nursing
- Occupational Therapy
- Restorative Care
- Continence Support
- Nutrition
Programme · Support at Home
Support at Home, explained.
The new Australian Government aged care program helping seniors stay independent at home — Top1Care guides you bilingually from application to the first home visit.
Section 03 · About the program
What is Support at Home?
Support at Home is the new Australian Government aged care program replacing the Home Care Package (HCP). It provides funded support so older Australians can stay independent in their own homes for longer.
01
Live independently at home
02
Maintain daily routines
03
Receive clinical & personal care
04
Reduce need for residential care
Section 04 · Application journey
From application to service start — typically 7–10 months
Six transparent steps from registering with My Aged Care to your service roster going live — Top1Care walks the whole journey with you.
Apply
Day 1
Top1Care assists you to register with My Aged Care and submit the assessment request.
Information check
~ 2 weeks
My Aged Care calls to verify your details and refers you to an assessment provider.
Home assessment
4–6 weeks
The assessment provider books a time and conducts the in-home assessment.
Result
Within 2 weeks
Result becomes available online and a letter is mailed to your home.
Wait for funding
7–10 months
My Aged Care releases funding through the National Priority System.
Service start
Once activation code arrives
Once your activation code arrives and the service agreement is signed, Top 1 Care designs a personalised Care Plan around your needs, then our professional team begins service rostering.
Section 05 · Three categories
Three categories of Support at Home
A clear framework that covers clinical, independence and everyday needs.
B · Independence
Independence Support
Personal care, respite and social support to keep daily life safe and connected.
- Personal Care
- Respite Services
- Social Support
- Transport Services
- Home Safety Modifications
C · Everyday
Everyday Living
Home help with cleaning, meals, gardening and shopping, so the household runs smoothly.
- Domestic Assistance
- Meal Preparation
- Gardening
- Home Maintenance
- Shopping
Section 06 · Funding levels
Support at Home funding levels
From minimal support to the highest level of care — find the level that fits your needs.
Overview
Light, occasional help to stay safe and confident at home, with check-ins and basic domestic support.
Suitable for
Independent seniors who only need light reminders or weekly help with chores.
Sample services
- Weekly cleaning
- Shopping help
- Wellbeing check-ins
Overview
Regular help with showering, dressing and meals a few times a week.
Suitable for
Seniors needing some help with personal care 2–3 times a week.
Sample services
- Showering assistance
- Meal prep
- Light gardening
Overview
A balanced mix of personal care, transport and domestic support several times each week.
Suitable for
Seniors with moderate mobility issues or starting cognitive change.
Sample services
- Daily showering
- Transport to appointments
- Social outings
Overview
Daily personal care plus weekly nursing or therapy visits.
Suitable for
Seniors recovering from surgery or living with chronic conditions.
Sample services
- Daily personal care
- Wound care
- Physiotherapy
Overview
Comprehensive daily care with active health coordination across GPs, allied health and family.
Suitable for
Seniors with multiple health conditions needing coordinated care.
Sample services
- Care coordination
- Medication management
- Allied health
Overview
Multiple daily visits with nursing oversight and respite for family carers.
Suitable for
Seniors with significant care needs whose family also needs respite.
Sample services
- Multiple daily visits
- Respite care
- Behaviour support
Overview
Intensive daily clinical and personal care, often for advanced conditions.
Suitable for
Seniors with advanced dementia, palliative needs or complex conditions.
Sample services
- 24/7 on-call nursing
- Dementia care
- Palliative support
Overview
The most intensive in-home support available — comparable to residential aged care, delivered at home.
Suitable for
Seniors who would otherwise need residential aged care but choose to stay home.
Sample services
- Live-in care option
- Complex clinical care
- End-of-life support
Frequently asked
Answers to the questions families ask most
Need clarity on something else? Our bilingual coordinators are happy to talk it through.
Support at Home replaces HCP with a more flexible system: eight funding levels instead of four, dedicated short-term and clinical streams, and clearer pricing.
Begin with a My Aged Care assessment (1800 200 422). Top1Care can help you prepare paperwork, arrange the assessment, and interpret the outcome.
After approval, waiting times vary from weeks to months depending on your level and region. We recommend starting the conversation early.
Yes. You have full provider choice. Top1Care is a registered Australian aged care and NDIS provider operating nationally.